The challenge
Kingsdene Limited is an estate agency operating across the Northwest, providing clients with a high standard of property management and lettings services. As part of their day-to-day operations, Lynsey Smith, Director at Kingsdene Limited, and her team regularly needed to collect a range of payments, from tenancy deposits to final and outstanding balances.
However, chasing arrears and collecting final payments from clients was proving more difficult than it needed to be. Without a reliable way to send and track paylinks, the team found themselves spending valuable time manually following up on outstanding amounts, with no straightforward mechanism to prompt clients to pay. The lack of visibility over which payments had been made, and when, added further pressure to an already time-consuming process.
The solution
Lynsey and her team were looking for a platform that could handle paylinks more effectively, whilst also helping to streamline their arrears-chasing process. Crucially, they also needed any new solution to work seamlessly alongside their existing setup, specifically their integration with MRI Qube property management software, which remained central to how the business processed the bulk of its transactions.
Blink Payment offered exactly that. The platform not only met Kingsdene’s core requirements for paylinks and arrears management but also supported their existing Qube integration, meaning there was no disruption to established workflows. Onboarding was smooth and straightforward, with Lynsey’s team up and running on the platform without any issues.
The outcome
Since moving to Blink Payment, the team at Kingsdene Limited have been able to chase outstanding payments far more efficiently. Paylinks have become a key part of their process, with the platform’s reminder functionality enabling the team to automatically chase clients, significantly reducing the time spent on manual follow-ups.
Reporting has also improved. The Blink Payment platform now gives Kingsdene a clear, detailed breakdown of payments made via paylinks, while the Qube integration with MRI continues to handle the majority of transactions reliably in the background.
“We often get requests from tenants to send a paylink, and it works really well for our business, especially if we are chasing tenants for outstanding payments.” — Lynsey Smith, Director at Kingsdene Limited
Blink Payment has integrated smoothly into Kingsdene’s payment operations, complementing their existing systems whilst adding meaningful capability where it was needed most. For Lynsey and her team, whether collecting one-off payments or chasing outstanding transactions, they now have a flexible, reliable platform at their disposal. Combined with the MRI software integration, Kingsdene are well-placed to manage their portfolio and take payments with greater ease and confidence.
