Longwater Gravel

The Challenge

Based in Costessey, Norwich, Norfolk, Longwater Gravel has produced and supplied sand and gravel for 72 years. The company has grown over the past decades and now operates three quarries in Norfolk, a Gravel yard and an E-commerce website allowing customers to purchase goods online. As the company’s Management Accountant, Selena was keen to find a solution to payment and reporting-related problems including the security of their customer's details. So, a more secure payment system was the greatest need.

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The Solution

Blink Payment provided Longwater Gravel with a comprehensive and secure payment solution, enhanced by advanced reporting functionality. Through our platform, Selena’s team can now:

• Accept payments at multiple sites via physical card machines.
• Send Paylinks directly to customers for seamless remote payments.
• Pre-authorise and process payments over the phone using a Virtual Terminal.

All these transactions—whether processed in person, online, or over the phone—are centralised and easily managed through Blink Payment’s robust reporting section. This unified approach gives Selena’s team real-time insights into payment activity across all locations, ensuring transactions are efficient, transparent, and fully secure.

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The Outcome

Since collaborating with us, Selena’s seen huge improvements– from a higher-calibre platform to enhanced security.

“The security of our customer's details is of the utmost importance to us. It’s made a massive difference for us as a business, having everything secure on one system.” – Selena, Management Accountant at Longwater Gravel.

Chargebacks have been reduced at Longwater and being able to run detailed reports, send payment links and use a virtual terminal has truly upgraded Longwater Gravel’s payment system. “The new reporting has reduced our admin in managing and tracing transactions,” Selena said.

She’s also been impressed by the efficiency of our customer support team, who’ve promptly addressed any issues as they arose.

“If you’re a small to medium business looking for a quality payment system, I believe Blink Payment would suit your needs.” – Selena, Management Accountant at Longwater Gravel.

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