Crash Assessor UK t/a Silvester Crash Repair

The challenge

Crash Assessor UK t/a Silvester Crash Repair has a long-standing motor repair and assessment presence. As a supplier member of the NBRA, the business has maintained a strong industry reputation. It continues to grow with a focus on innovation, efficiency, and delivering a great customer experience.

Before switching to Blink Payment, Crash Assessor UK t/a Silvester Crash Repair relied solely on card terminals, so the business had only one channel to take payments in person. Payment processes were admin-heavy and costly, with very limited reporting and reconciliation, making it harder to serve a growing customer base efficiently.

So, Andy Watson, Director at Crash Assessor UK t/a Silvester Crash Repair, decided to switch to the Blink Payment platform, looking for flexibility, more transparent reporting, and lower transaction fees — all without compromising compliance.

The solution

As our client needed a more efficient way to handle payments, reduce admin, and eliminate clunky, disconnected systems, Blink Payment stepped in to simplify and modernise their entire process. First, we offered a fully managed onboarding experience with ongoing support to get their team up and running quickly. What once took time and effort became streamlined — thanks to our all-in-one platform, real-time reporting, and features like payment links and open banking.

The company was able to cut down manual processes and boost flexibility, freeing up time to focus on what matters — customer relationships.  

“It’s streamlined how we work and opened up more options for our customers.” — Andy Watson, Director.

On top of the technology, Blink Payment’s hands-on support made all the difference.

“You can pick up the phone and have a proper conversation. That’s rare nowadays.” — Andy Watson, Director.

The outcome

The impact of utilising the Blink Payment platform has been felt across the business, delivering both financial and operational benefits:

• Cost savings – A 30.9% reduction in fees compared to previous providers.

• Streamlined admin – Reduced manual processes and fewer staff hours spent managing transactions.

• Improved customer satisfaction – Clients now benefit from faster, more flexible, and more secure ways to pay.

• Trusted collaboration – Ongoing support has remained consistently strong throughout the four-year relationship with Blink Payment.

“We’ve been with Blink Payment for four years — the relationship is still great, which says a lot.”  

Andy and his team plan to continue offering customers more flexible ways to pay — anywhere, anytime, with minimum friction, like with the split payments feature.

“Our fees are competitive, our system is easy, and the support is there when we need it. There’s simply no reason to move away from Blink Payment.” — Andy Watson, Director.