Brett Quinton Funeral Directors

The challenge

Brett Quinton Funeral Directors in Willenhall has been supporting families through bereavement for more than a decade. A small, family-run business, the team prides itself on offering dignified, personal, and bespoke funerals for all denominations, secular ceremonies, and green funerals.

While the service offered to families was smooth and compassionate, the business’s payment systems were outdated and cumbersome. Transactions were often declined, and every task had to be handled manually. Invoices were sent out on paper, costing time and money in postage, and tracking payments meant maintaining large paper files.

Gail Quinton, Head of Accounts at Brett Quinton Funeral Directors, found it awkward, with too many declined transactions and everything done manually. It was a waste of time and money for his team to spend on paper invoices. Hence, this created unnecessary delays in accounts and made it harder to provide clients with a seamless experience.

The solution

When introduced to Blink Payment, Gail saw a simpler, more efficient alternative to their existing methods. Although the company hadn’t been considering a change, the ease of the platform and the clear advantages over their manual processes made the decision straightforward.

Implementation was smooth, with the team quickly adopting Blink Payment’s virtual terminal and payment links. These features eliminated manual, paper-based transactions, providing families with quicker and easier ways to pay. The ongoing support has been reliable and responsive.

The outcome

Blink Payment has had a clear impact on both daily operations and customer service.

• Time saved – Each transaction now takes 5–6 minutes less to process, freeing time for more important tasks.
• Less admin – No more paper files, postage costs, or manual logging of payments. All information is online and easily accessible.
• Better tracking – A clear breakdown of each payment and its status helps the accounts team stay on top of finances.
• Improved customer experience – Families can pay more easily, without delays or declined transactions.

“I save 5–6 minutes per transaction using Blink Payment. Everything is stored online, and it’s so much easier to manage.” – Gail Quinton, Head of Accounts

The support team has also been a highlight, with friendly, polite service and quick solutions whenever needed. Having a dedicated account manager provides additional reassurance that help is always available.

The switch to Blink Payment has saved Brett Quinton Funeral Directors both time and money, streamlining processes and improving customer satisfaction. The platform now handles everything the business needs, efficiently and reliably.

Looking ahead, Gail and his team see potential to explore more features, such as website integration, if the company expands in the future.  

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