Hawk Rubbish Clearance Ltd

The challenge

Hawk Rubbish Clearance LTD is one of London's leading independent waste management companies, founded over a decade ago. The company is fully insured, follows all current waste collection and disposal regulations, and strives to maximise recycling efforts.

For years, Hawk Rubbish Clearance Ltd took almost all their payments over the phone. While functional, the process was frustrating for both staff and customers:  

- Customers didn’t like reading card details aloud, raising security concerns.

- Payments were often delayed because clients were unavailable during office hours.

- Chasing unpaid bills took up several hours every week.

- Reconciling payments was slow and complex.

“If we weren’t chasing the money, it wasn’t being chased.” – Lukasz Dabrowski, Director, Hawk Rubbish Clearance Ltd

So, Lukasz needed a safer, more efficient way to collect payments that worked for both his team and their busy customer base.

The solution

Blink Payment provided a simple, secure alternative through payment links. Customers could now pay privately, on their own device, at a time that suited them – no more reading card details over the phone.

Implementation was quick and stress-free. The team at Blink Payment provided a sleek onboarding experience, with step-by-step guidance. The support team was always easy to reach and fast to respond, ensuring any questions were addressed promptly. Within just a few days, Hawk Rubbish Clearance Ltd was confidently taking its first payments through the platform, marking the start of a much simpler and more secure payment process.

“The process was quite straightforward; we got set up quickly. Support was there when we needed it – if I didn’t understand something, I could just call.” – Lukasz Dabrowski, Director

The outcome

The benefits of switching to Blink Payment were immediate and tangible:

• Hours saved each week – Several hours previously spent chasing payments are now saved.
• Customer convenience – Clients often pay late in the evening, once they’re home and free from work.
• Greater security – Payment links remove the discomfort of sharing sensitive details over the phone.
• Simplified reconciliation – What was once a “nightmare” is now clear and efficient.

With Blink Payment, Lukasz Dabrowski, Director at Hawk Rubbish Clearance Ltd, was able to transform the company’s payment process, saving time, improving customer trust, and making it easier for decision-makers to pay when it suits them.

And support remains a standout feature:  

“Support has been brilliant. If we get stuck, we just call, and it’s sorted straight away. Or if we email, we know we’ll get a quick reply.” – Lukasz Dabrowski, Director at Hawk Rubbish Clearance Ltd

Looking to the future, the team would welcome features like batch payment links, which could save even more admin time when sending multiple requests.