Sussex Ready Mix Concrete

The challenge

Sussex Ready Mix Concrete was established in 2017 to supply high-quality ready-mix concrete to domestic and commercial customers across Sussex and the surrounding areas. The company specialises in small to medium deliveries, focusing on reliability, flexibility and dependable service for builders, contractors, and homeowners.

Before moving to Blink Payment, the business relied on a traditional card machine. This limited payment flexibility and created delays, particularly during busy periods. Office staff often had to spend extra time handling payments manually, while some customers found it inconvenient if they could not pay immediately on delivery. This slowed down operations, increased admin work, and occasionally affected the overall customer experience.

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The solution

Kelly Lashmar, Accounts Manager at Sussex Ready Mix Concrete, chose Blink Payment to introduce a faster and more flexible way for their customers to pay. The implementation process was quick and straightforward, with minimal disruption to day-to-day operations. Paylinks immediately resolved issues around delayed payments and reduced reliance on physical card machines.

Customers can now pay securely over the phone or online at a time that suits them, either before or after delivery. Faster settlement times and automated features have helped streamline internal processes and improve cash flow. Blink Payment also supports the company’s existing setup and provides access to invoices and reporting through the merchant portal. Having a dedicated account manager has been an additional advantage, with regular check-ins and responsive support when needed.

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The outcome

Since introducing Blink Payment, Sussex Ready Mix Concrete has seen a clear improvement in efficiency and payment turnaround. Late and outstanding payments have reduced significantly, while customer satisfaction has improved thanks to a smoother and more convenient payment experience.

The business now saves around two hours of administrative work each day due to automated processes and easier reconciliation. Payments are quicker to track, clearer to manage and require far less manual chasing. This has allowed Kelly Lashmar and her team to focus more on scheduling, customer service, and daily operations rather than payment follow-ups. Overall, the switch has improved cash flow, reduced friction at the point of payment and supported the company’s continued growth.

“Blink Payment has made taking payments quicker and easier for both our team and our customers. It has reduced admin, improved cashflow and helped our business operate more efficiently day to day.” - Kelly Lashmar, Accounts Manager at Sussex Ready Mix Concrete.

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