Kiwi Movers Ltd

The challenge  

Kiwi Movers Ltd began in 2007 with one simple job, moving a BBQ. What started as a favour among friends has grown into a thriving removals business, instantly recognisable by its bright green fleet of vans and trucks.

As the company expanded, its payment systems fell behind. The previous platform lacked search functionality, didn’t integrate with their CRM, and offered no way to secure funds before a job began. As a result, the team had to chase payments manually often two per week while reconciliation remained slow and fragmented.

“We didn’t really have the functionality we needed. There was no CRM integration, no way to secure funds in advance, and we were constantly chasing payments.” – Trevor Muller, General Manager

The solution  

Kiwi Movers turned to Blink Payment for a more modern, integrated platform. A key benefit was the delayed capture feature, created specifically for Kiwi, which authorised funds before work began and virtually eliminated post-job payment issues. The platform also allowed customers to pay online with ease, while payment links gave flexibility in scenarios such as card changes or additional charges.

“Blink Payment actually created features for us so we could work the way we wanted. It’s eradicated 99% of our payment problems.” – Trevor Muller, General Manager

Onboarding was smooth and well supported, with Blink quick to provide solutions whenever challenges arose.

The outcome  

Switching to Blink Payment transformed operations:

- Reduced chasing – from two to five per week to just one per month, if any.

- Time savings – several hours of administrative work saved each week.  

- Stronger cash flow – delay capture ensures funds are secured before jobs begin.

- Improved customer experience – more payment options, quicker acceptance of quotes, and a more professional, secure process.

“It saves us time because we aren’t on the phone processing transactions. Clients feel it’s more secure too – no more reading card numbers out loud.” – Trevor Muller, General Manager

The support team remains a highlight, ensuring any issues are swiftly addressed and providing temporary solutions when needed.

Ultimately, Blink Payment has streamlined Kiwi Movers’ processes, strengthened customer trust, and freed the team so they can focus on delivering exceptional service.

“Thanks for always being accommodating and for coming up with solutions for our needs.” – Trevor Muller, General Manager at Kiwi Movers Ltd

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