M&G Transport Ltd

The challenge

Founded in 1983, M&G Transport Ltd, widely known as M&G Movers and Storers, has served domestic and commercial customers across the UK and Europe for more than four decades. Originally a family business, it became a limited company in 2001 and has since grown into one of the country’s most respected removers.

Before switching to Blink Payment, M&G Transport used a different provider for their payment processing. While functional, the old solution lacked personal service and flexibility, leading to unnecessary frustration.

From an accounting perspective, reporting was limited and time-consuming. Manual payments chasing and accounts reconciling added pressure on the finance team. So, M&G Transport Ltd needed a system that was easier to use, more transparent, and supported by a customer service team that cared.

"It’s nice not to be fobbed off. Honesty is always welcome." – Donna Faizey, Director at M&G Transport Ltd

These challenges affected both operations and client satisfaction. Donna Faizey, Director at M&G Transport Ltd wanted a payment partner they could trust – one with modern features and a personal touch.

The solution

Blink Payment stood out for its ease of use, competitive pricing, and supportive team. From the very first interaction, Donna Faizey felt reassured by Blink Payment’s approachable sales process and smooth onboarding.

The platform proved far more intuitive than the old one, with a clear, user-friendly interface. Automated features such as repeat payments made a significant difference, especially for customers using M&G’s storage services, where monthly payments are required. This reduced the need for manual chasing and helped improve cash flow.

"We were keen on having more options with Blink Payment. Setting up repeat payments is useful for us – a great addition for our storage customers." – Donna Faizey, Director at M&G Transport Ltd

Although M&G Transport Ltd primarily take payments over the phone, having the option of payment links added flexibility.  

The outcome  

The switch to Blink Payment has delivered tangible benefits. Thanks to automated repeat payment options, M&G Transport Ltd now saves around two hours each week previously spent chasing payments. Reporting is also easier, with scheduled weekly reports providing their bookkeeper greater visibility and saving additional admin time.

Key benefits include:

- Time saved – Automated processes reduce manual chasing.

- Improved cash flow – Repeat payments ensure on-time collections.

- User-friendly platform – Staff can navigate and manage payments effortlessly.

- 5-star support – Honest, transparent service whenever it’s needed.

The support team continues to impress with their reliability and quick responses, giving confidence that any issue will be handled promptly.

"Great customer service is your number one priority, and it’s gratefully received. The personal touch isn’t recognised by many companies, but certainly it is by Blink Payment.” – Donna Faizey, Director at M&G Transport Ltd

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